This Return and Refund Policy outlines the terms and conditions for students seeking refunds for courses and for tutors using the onlinetutor.lk platform. Our goal is to provide a fair and transparent process that protects both students and tutors.
This policy is divided into two main sections: one for students and one for tutors.
Section 1: Policy for Students
As a student on onlinetutor.lk, you are entitled to a refund under specific conditions. We encourage you to review the course details and tutor credentials before making a purchase.
1.1. Eligibility for a Full Refund
You are eligible for a full refund of your course fee under the following circumstances:
- 3-Day Money-Back Guarantee: You may request a full refund within three (3) calendar days of your initial course purchase, provided you have not consumed more than 25% of the course content. “Consumed” is defined as watching video lectures, downloading course materials, or accessing interactive elements of the course.
- Technical Issues: If a course is inaccessible or unplayable due to technical faults originating from the onlinetutor.lk platform or the tutor’s uploaded content, and these issues cannot be resolved by our support team within 48 hours of your report, you are eligible for a full refund.
- Tutor Cancellation: In the rare event a tutor cancels a course or fails to provide the advertised content and support, you will receive a full refund.
1.2. Ineligibility for a Refund
A refund will not be issued under the following conditions:
- The refund request is made after the 3-day money-back guarantee period has expired.
- You have consumed more than 25% of the course content.
- You have downloaded a significant portion of the course materials.
- You have already earned a certificate of completion for the course.
- You have been suspended or banned from the platform for violating our Terms of Service.
- The purchase was made through a third-party promotion or a non-standard payment method not directly processed by onlinetutor.lk.
1.3. How to Request a Refund
To request a refund, please visit the “Contact Us“ page on our website.
In your message, please ensure you include the following information:
- The email address associated with your onlinetutor.lk account.
- The full title of the course for which you are requesting a refund.
- A detailed reason for your refund request.
Our support team will review your request within three (3) business days and notify you of the outcome via email.
1.4. Refund Processing
Approved refunds will be processed within seven to ten (7-10) business days. The refunded amount will be credited back to your original method of payment. Please note that it may take additional time for the refund to appear in your bank or credit card statement, depending on your financial institution.
Section 2: Policy for Tutors
This section outlines how student refunds impact tutors and the policies governing different tutor pricing plans.
2.1. Impact of Student Refunds
When a student is granted a refund for a course, the tutor’s share of the revenue from that sale will be reversed. This deduction will be reflected in the tutor’s next payout. Tutors will be notified via email whenever a refund is processed for one of their courses.
2.2. Tutor Pricing Tiers and Refund Implications
The onlinetutor.lk platform offers different pricing plans (tiers) for tutors, which may include varying commission rates and features. Student refunds will be processed based on the net amount received by onlinetutor.lk after any applicable taxes and payment processing fees. The reversed revenue for the tutor will be calculated based on the commission structure of their respective pricing tier at the time of the original sale.
2.3. Dispute Resolution
In cases where a refund request is related to technical issues with the course content, tutors may be contacted to help resolve the issue.
If a tutor disputes a refund decision, they can contact our support team to present their case. Tutors will be notified when a refund is processed, and if they believe a refund was issued in error or contrary to this policy, they must contact our support team within three (3) business days. The onlinetutor.lk team will review the claim and make a final, binding decision.
2.4. Preventing Refund Abuse
We are committed to protecting our tutors from fraudulent refund claims. We monitor student refund requests for patterns of abuse. If we suspect a student is abusing our refund policy, we reserve the right to deny future refunds and may suspend or terminate the student’s account.
Section 3: General Provisions
- Policy Modifications: onlinetutor.lk reserves the right to modify this Return and Refund Policy at any time. Any changes will be effective immediately upon posting on our website. We will notify users of any significant changes.
- Contact Us: If you have any questions about this policy, please contact our support team via our “Contact Us” page or at [support@onlinetutor.lk].
By using the onlinetutor.lk platform, both students and tutors agree to abide by this Return and Refund Policy.